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Customer Reviews.

sales

2

Too slow. took nearly 5 months from first visit to recieving car. No sense of urgency. We didn't feel like a priority.

10 June 2019

sales

5

Excellent service

09 June 2019

service

5

excellent personal

09 June 2019

service

4

Very good. Felt the price to reduce the excess on the loan car was excessive. Volvo car's do the same scheme but only charge £7.50 not £15. Its just the little things that make the difference.

04 June 2019

service

4

Comfortable waiting area with drinks provided. Efficient and timely service. One star deducted as digital service reminder not re set.

03 June 2019

service

4.5

Great service throughout process.

03 June 2019

service

2

Reception staff were great , timing was good However car returned with damaged alloy wheel The 3 other wheels all have good tread depth , ie 7mm , but one scuffed only has 3mm Not convinced it's the same wheel that was on when I dropped car off !

31 May 2019

service

5

Very good service, and on time.

27 May 2019

service

5

it was so easy to deal with the service staff.the courtsey car was ready,i was shown how to start the car,as it push button start.

25 May 2019

service

5

Mini collected and returned with a software updated. Thank you very much to all involved. Very friendly man collected my mini.

19 May 2019

service

4

Work done as requested, to time. However was told body shop would follow up with contact for quote to minor dint and this never happened.

18 May 2019

service

5

A thorough health check and work carried out promptly

17 May 2019

service

5

Always maintain the quality service I expect of mini

17 May 2019

service

5

Excellent customer service

14 May 2019

service

5

Fab

14 May 2019

service

5

Always first class service from cooper Teesside

12 May 2019

service

5

Overall experience

11 May 2019

service

5

Friendly caring advisors who kept us informed. Took good care of my car.

06 May 2019

service

5

Again, perfect. Staff were spot on. Friendly but professional. Felt important/ valued. Was not kept waiting , accompanied to loan car, greeted with my name. Best service I've ever received anywhere other than a 5star hotel/spa.

06 May 2019

service

5

Good service

06 May 2019

service

5

All specs of visit satisfying. Got appointment within 24 hrs, given aspects of staying during work or getting a lifetime into town, happy to stay and have a bit of peace, did some study work too! All tasks completed at cost agreed, car cleaned also.

06 May 2019

sales

5

Very friendly team, not at all pushy and great customer experience.

29 April 2019

service

5

Good

28 April 2019

service

1.5

Asked for my water washer to be fixed and they said had to book in another time for that. I live nearly 45 mins away so wasn't best pleased. I'll be taking it somewhere else

28 April 2019

service

5

staff pleasant

26 April 2019

service

5

Good communication and service

23 April 2019

service

5

Everything done correctly

23 April 2019

service

3

The service from staff is excellent however my car was cleaned but the rubber trim around all windows was severely stained with what I presume was used to clean Have shown to garage and they took pictures and are coming back to me

23 April 2019

service

4

Complete package,well trained staff, service completed on time and overall very satisfied

22 April 2019

service

3

Put in car i did not know was told it was Hybridmeant nothing to me.Did i need fuel or how much charge left.I know my model i did not know this car at all.

17 April 2019

sales

3.5

Salesman kept in touch and made contact when he said he would.

16 April 2019

sales

4

Because I got the car I wanted.

14 April 2019

service

5

Efficient and friendly staff.

12 April 2019

sales

2

One minute it was coming then the next it wasn't. I had to take out a extra insurance policy on my old car since I had cancelled it then only to find out it was now coming on the expected date. After expense to myself .

09 April 2019

sales

4

Great service, could have been kept informed more of when car would be delivered, I had to phone on several occasions. Overall though, great service.

08 April 2019

sales

3

Left waiting for an hour at hand over because the money was not released in order to release the car. Asked to have piano black in the car interior and was told it came as standard, turns out it doesn't that when I picked the car up.

08 April 2019

sales

4

Just a little bit more concern and care from the sales person would have made me completely satisfied.

08 April 2019

sales

5

Totally satisfied. Sam made the experience great

08 April 2019

service

5

Very professional and knowledgeable - great customer service and explained everything well.

07 April 2019

sales

2

No privacy to negotiate the best deal. Customers within earshot of all your personal details.

06 April 2019

service

4

Only issue is that Mini do not have their own phone line

05 April 2019

sales

4

lacks a special collection it was parked opposite the public car park new cars previously from other showrooms it's covered over in the ready to go home area with a big reveal and fuss also flowers and champagne and a photograph felt very special

03 April 2019

service

5

Work carried out quickly and I was kept informed.

02 April 2019

service

5

helpfull and attentive

01 April 2019

service

5

Highlighted and repaired faults I never even knew where there!!

01 April 2019

sales

4

Car mats as mentioned above

28 March 2019

service

5

Everything on time and as expected

26 March 2019

service

5

Good service and reasonable cost.

26 March 2019

sales

5

Salesman James Sherris answered all our queries, was most helpful. He kept me informed as to progress regarding car's delivery

25 March 2019

sales

4

Leanne (Mini Teesside) was really helpful - not pushy - very down to earth