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Customer Reviews.

sales

5

Very quick delivery of the car, about three and half weeks.

11 January 2019

service

5

satisfied what more to say

08 January 2019

service

4

Easy to deal with and good communication

04 January 2019

service

4

The customer service agent was very helpful and continued to help when I had trouble re-setting the ambient lighting.

04 January 2019

service

5

All staff are always willing to help and good facilities.

02 January 2019

service

5

My car was booked in for a full valeting service and when I got it back it was like driving away in a new car again.

01 January 2019

service

5

totally satisfied.

27 December 2018

service

5

1st class service

27 December 2018

service

5

Completed on time

24 December 2018

service

5

courtousy and professional

24 December 2018

service

5

Friendly welcoming staff

22 December 2018

service

5

Easy access and easy to do business with

21 December 2018

service

4

Always do a good job.

21 December 2018

service

5

Efficient Knowledgeable No quibble rectification of issues

21 December 2018

service

5

Polite professional staff and great service

20 December 2018

sales

5

The whole process went smoothly

20 December 2018

service

4

Service was handled well.

20 December 2018

service

4

The garage have had two goes at eliminating a rattle on the car but not yet achieved it

17 December 2018

service

4

Service was what i expected

15 December 2018

service

5

i always trust the staff and it is as if they know you

14 December 2018

service

5

Everyone involved was courteous and helpful.

14 December 2018

service

3

When calling the service line, they dont seem to have the information correct. They got the MOT date wrong, they didnt see that i have a service pack already. This lets the process down slightly as in the dealership its excellent

14 December 2018

sales

5

Always felt in a comfortable environment, greeted in the car park every time and offered a drink.

13 December 2018

service

5

Just a easy and great service

13 December 2018

service

4.5

Could only have been improved by having car collected that morning

12 December 2018

sales

5

Because the girls were well organised and made it easy.

12 December 2018

service

5

They are a good team at Mini Teesside. Very efficient and helpful

07 December 2018

service

4

Always get exceptional service, but this time when I rang to see when the car was ready was told it would be at the time quoted, but unfortunately it hadn’t finished the cleaning process when we arrived and where kept hanging around for almost a hour

06 December 2018

service

5

Excellent communication

05 December 2018

service

5

Winter check up went well.

04 December 2018

service

4

Excellent service with a smile

04 December 2018

service

5

Whilst I was concerned when I was initially informed that our mini had failed its second MOT because of a defective steering column, faulty engine mount, bottom drive belt 'contamination' & damaged hand-brake cable boots it was covered by MOT protect

03 December 2018

service

5

friendly and helpful always

03 December 2018

service

5

My car was in for a valet and smoke bomb as the MINI garage I had bought my car from had not carried out this task. Cooper Teesside made sure this was completed to a high standard.

01 December 2018

service

5

customer services (Eve) keeps you up to date with what is going on

28 November 2018

service

5

We brought the car in for service and Eve and the whole team were helpful and professional. We were seen promptly and the service was completed for the agreed time.

23 November 2018

service

5

Everything was first class from start to finish

21 November 2018

service

5

Easy to do & has a clean car afterwards! Also they took the initiative to do my service slightly early (after checking with me first) to save another trip, which I appreciated.

15 November 2018

service

5

I have limited mobility and really appreciated the collect and drop off service.

15 November 2018

sales

5

Staff very friendly and helpful. Didn’t feel pressured.

14 November 2018

service

5

We were treated very well

14 November 2018

service

5

Easy to book in, done on time

13 November 2018

sales

5

Purchase of my third car from the same Mini Centre experience was very good as before completely satisfied.

09 November 2018

service

5

Efficient knowlegable staff.

08 November 2018

service

5

Customer service was excellent

08 November 2018

sales

5

A car was found for me very quickly and delivered promptly. My old car needed an MOT so the mini centre provided a courtesy car so I didn’t have to put it through the MOT while waiting for my new one to arrive. The customer service was excellent

08 November 2018

service

5

Good customer service well explained process

06 November 2018

service

5

Service Advisors Debbie and Eve are a credit to the business, my car is always easily booked in and the work is carried out to a high standard.

06 November 2018

sales

5

Everything was done in a timely and efficient manner.

06 November 2018

service

4.5

Job done in time given