sales
The car arrived as ordered (apart from the small issue discussed below) in perfect condition and on the agreed time.
The car arrived as ordered (apart from the small issue discussed below) in perfect condition and on the agreed time.
Got everything I needed
Professional service
Clear and helpful feedback from the MOT. Lift to local workplace took some time with a 15 min wait but that was all.
My car was due a service as part of its TLC package. Booking my car in was very straightforward. The service was carried out quickly and I brought up a small issue with the wiper blades which was addressed and fixed without charge which I appreciated
GOOD SALESPERSON. NOT TOO PUSHY. LISTENED TO WHAT WE WANTED.
Well organised and efficient
Eve and Debbie were very informative & offered an excellent standard of service as always!
My sales person left the dealership and I was handed over to another, Samantha Charnock. She was fantastic and knowledgable and kept me in the loop at all times. I cant recommend her highly enough.
Helpful Sales Person and good service
Excellent care from all staff
Pleased with interaction
Excellent staff on meet and greet, reception etc a well oiled machine
Debbie and Eve are very good at there job and they realise I need good service to keep me on the road.
The service was great, but the accident that happened when the MINI driver was bringing the car back wasn't. The service I received from the bodyshop to fix my car was excellent, however.
Service was quick , , people very friendly .....and good coffee
Meeted and greeted
Offered a courtesy car and work completed was satisfactory
Very professional and efficient
Professional care and efficient service offered throughout.
Really pleasurable experience. As we are indecisive we came back 3 times before committing and were welcomed every time. No pressure sales.
As stated above Mini always go that extra mile for their customers.
good standards
Possibly due to the bad weather on collection did not receive quite the explanation of the car I would have expected
Everything was dealt with in a very efficient manner
Given courtesy car, refreshments, looked after well and as no fault found was not charged.
very helpful
The did what they said they would do in the time agreed
car hadnt been valleted on delivery
Listened to what I said and acted upon it, courteous and helpful.
1st class and high professionalism from start to finish.
Everything straight forward and we received the information from the technician ref the items we need to look at in the near future.
Staff very informative.
Speed of serviceCustomer service
The staff at Teesside are very good and are always friendly made to feel very welcome ?
Got stickers applied and after a week they are peeling off, scratched paint work, had to get my bonnet realigned and my steering wheel realigned.... not happy at all and very unprofessional!
totally satisfied friendly staff member and even arranged for car to be cleaned
Because they carried out the work in the time stated and, as I had to travel to the garage, the staff were welcoming and couldnt do enough to make my wait comfortable.
The staff are so very helpful Deb and Eve are particularly easy to do business with
When I booked the service (via telephone)and said I would stay with the, I was told 8.00 am, but the dealership had been t - old I would drop the car off and leave it - they slotted me in very quickly.
Because everything was very good.
Everything went smoothly
As above
it was the level of service i expected, however i had to return car. the works required spare parts which were not immediately available but there was not courtesy car available and hence the car had to be re assembled and driven at risk (however)
Great car, good service
Excellent service from Andy & Eve Service Manager & Service Receptionists
Feel the service and the aftersales service is genuine
They were fantastic about resolving the major issue with my car.
the staff were very understanding and friendly. they gave me a lift home and brought the car back to my home the following day.
Provide car collection and delivery service and keep you informed about any work needed and costs.