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Customer Reviews.

service

5

Picked up car on time. Returned within 2 hours complete and washed/valeted.

12 January 2018

service

4

I have been able to use driver pick-up service which is essential since I live some distance from Mini garage. Staff have kept me informed of service needs and progress.

11 January 2018

sales

5

All went according to plan. Delivery on time. No delays

11 January 2018

service

3

Had 2 front tyres replaced then a few days later warning sign on saying pressure extremely low and you need to go to garage and put air in would of thought that I would of been sorted when the tyres were done

10 January 2018

service

4

Good service. Took a bit longer than discussed. But very friendly staff.

09 January 2018

sales

5

All staff were brilliant! Phil with the finance run through and answers to all my questions, Sue with the handover and Vicky with her frequent updates all the way through the process

09 January 2018

sales

5

I absolutely love the car to the point that I always look forward to driving it. There was a small black oil mark behind the drivers headrest which I noticed when I first took it home. I made a quick call to mini and the next day it was sorted.

07 January 2018

sales

5

Emily Smith was amazing and other staff friendly and helpful

02 January 2018

service

5

staff were very accommodating and helpful

02 January 2018

service

5

Well organized very smooth experiance

02 January 2018

service

5

Excellent workmanship and was kept up to date with the progress of my vehicle

01 January 2018

service

5

Completely happy with all dealing with Cooper Teesside from first choosing Mini

30 December 2017

sales

5

Great overall experience from start to finish

29 December 2017

sales

5

The sales team were very good, helpful and informative

28 December 2017

sales

5

Excellent from start to finish. Knowledgable staff who were a pleasure to deal with. No pushy sales people. Great cars.

27 December 2017

service

5

I found the service given very good.

27 December 2017

sales

5

David Skeen dealt with everything from start to finish.

21 December 2017

sales

5

Sue was fantastic

16 December 2017

service

5

Great srvice

12 December 2017

service

5

Couldn't fault service

09 December 2017

service

4

Job was delayed and not informed . I had to ring them for update on progress

09 December 2017

sales

5

Well presented showroom and great personal attention from Sam Charnock and her Manager who helped facilitate the purchaseWe were kept well informed during the purchase

07 December 2017

service

5

Easy, good communication

06 December 2017

sales

5

The sales representative (Sue McGlade) was fantastic throughout, explaining everything to me as we progressed through the purchase process which made my decision to go ahead very easy.

06 December 2017

service

5

Problems have been rectified quickly and staff are always informative and helpful.

06 December 2017

service

5

Received 5 star service as soon as I entered the building.

04 December 2017

service

5

Polite, friendly staff, skilled service personnel, prompt attention.

04 December 2017

service

5

The fact you picked the car up was a great help

04 December 2017

service

5

Will sort any issues

01 December 2017

service

4

Everything went to plan

30 November 2017

sales

1

Some of the staff were nice but the service was terrible and the worst in my many car buying experience. Despite the above sub-optimal service they gave me a mini umbrella without a cover and a mini flask without a cup? they were left in a draw!

30 November 2017

service

4

I had two front tyres replaced, no issue, though I would have dressed the tyres and cleaned the wheels thoroughly.

29 November 2017

service

3

Although not Debbie's fault she went that extra yard to make sure that I was given the service I required

29 November 2017

service

5

Staff always helpful and pleasant especially the meet and greet guy.

25 November 2017

service

5

Welcomed by staff as soon as I arrived, ease of paperwork. Informed of service update through out the day. Car washed and valet to a good standard.

24 November 2017

service

5

Very well received on arrival. Offered drinks and kept up to date with progress.

23 November 2017

service

4.5

It was efficient and friendly

18 November 2017

service

5

No time wasted, job done on time as promise thatÂ’s brilliant.

18 November 2017

service

5

Same as above

16 November 2017

service

5

Work carried out in a prompt professional manor

15 November 2017

service

5

Any issues with my car have always been addressed quickly. Staff are welcoming and act professionally at all times.

15 November 2017

service

3

Service carried out ok except I received a video which said there was a problem with my rear washer jet and someone from service would contact me. So when they rang to say my mini was ready I assumed this would have been looked at but no not done?

14 November 2017

sales

5

Complete confidence in Sue McGlade , kept me updated and answered all my questions . Friendly and professional

10 November 2017

sales

5

I was made to feel welcome from the moment I arrived. The staff are all friendly and helpful. David, the salesman was extremely knowledgeable and approachable. All In all an excellelent experience.

10 November 2017

service

5

Always very good service

09 November 2017

service

5

Friendly staff and very professional outfit

07 November 2017

sales

5

A few problems with the insurance company, providing the necessary information- Sue dealt with it very efficiently to reduce my stress levels!

07 November 2017

sales

4.5

Overall very satisfied, only minor negative was that another customer jumped the queue, they were meant to be there at 4pm, turned up a 2.30pm ish, when we were collecting the vehicle, not David's fault, a little frustrating having to sit around.

07 November 2017

service

5

my needs were met but it was a pretty big problem with an 18 month old car and the explanation given was not that clear

07 November 2017

service

2

Please see above