Debbie was brilliant, fitted me in short notice and sorted a courtesy car too and car issues were sorted in a timely manner by the team.

Ease of booking. Prompt and efficient service. Clear report back.

Professional work and friendly staff

Was informed there were no car mats & did I want to put my old ones in a new car.. on purchasing the vehicle was not informed of this.. I was told the only difference with the chilli pack was no cruise control & 1/2 leather seats!!!!

James has been very helpful in dealing with us from start to finish. He has communicated well, kept us in the loop at all times even though the car took a lot longer than we thought. He is very customer focused, easy to chat to, and makes us welcome.

My car was in for service and MOT, I was given a courtesy car which meant I was able to carry on with my day.

Very satisfied

Excellent service. Car collected and returned within a couple of hours. Cleaned and hoovered too.

Great service. No BullS*** sales just honest service

No problems with my service

Second sales executive made the procedure extremely easy and also he offered to deliver the Mini to my home as I am recovering from an operation and unable to drive presently. Am so excited and looking forward to when I can actually drive my new car!

Bit of a bind having no car for a day.

Competent , knowledgeable and friendly staff.

emily was brilliant from start to finish

I have been a customer of Cooper Teesside for 12 years. The service is amazing! Brilliant team that deserve recognition recognition from MINI UK for their efforts.

I reported a defect and was booked in for repair very quickly and the actual work was done faster than I had anticipated, getting me back on the road for my business. The service reception staff are excellent as are the workshop and sales teams.

It's was easy to book the car in and they let me know when I could pick it up within the same day.

Service, as always second to none

Always had excellent service and all staff are polite and attentive.

Efficient service, kept me updated on work required on vehicle

The service took a lot longer than anticipated, with my wife having to wait in reception for over 3hours.There was also a problem with her dashcam. On the cars return 2 weeks of data had been erased from the memory apart from 30 seconds on the ramps

As always Cooper teeside gives a five star service ,friendly and knowledgeable staff who are credit to the company

Staff are very helpful and professional, would of been 5*, but two hours too wait just for two tyres to be fitted, is a lot longer than i had thought it would be, resulting in me having too cancel a doctors appointment! Short staffed was the problem

Knowlegeabe, helpful staff who explained every detail.

Great customer service, found exactly the car I was looking for and I drove away in it within the week.

Excellent customer service and first class surrounding to wait in.

It would have been a 5 star rating, however, on collecting my car, I was given some wrong info in relation to auto lights & had to call & go back to collect my bag of cleaning products.

Eve was very helpful in arranging to collect and redeliver my vehicle and the car arrived back clean and all paperwork complete

I was kept up- to- date with the progress with the purchase via telephone and everything ran smoothly.

Everything went smoothly from arriving at the garage to leaving.

significant issues regarding delivery delay, not really the dealerships fault, more Mini

speedy resolution to problem

Excellent service - always feel like a VIP when visiting this dealership

Efficient, effective and professional service as per usual from Cooper Teesside. Well done to all concerned.

I was told my car would be ready for 11am and it wasn't ready until 11:45am. Also, in the past my car has been fully cleaned and hoovered. This wasn't done this time and I think the clean was rushed.