Easy book in and pick up all done in my timeslot

Car arrived within a couple of days of delivery estimate

Everything was easy from dropping car off to collecting it. Phone callls were given when car was ready for collection. Work done was explained to me.

Great welcome from happy staff

Highly satisfied with the service received and the treatment from all of the staff

Always prompt

positive feedback

The whole experience was a pleasure

Faultless service

Vary good

All staff are brilliant and very customer focused.

Every is run so efficient

Very good sales rep took me through everything in detail.

Poor seating of beading on offside R, faulty valve nearside L.Staff did sort but very disappointing to have to go back - esp with a previous problem with the tyres. Car advertised and sold as having run-flats but did not. I highlighted this before.

Prompt, professional . Would have given 5stars but nowhere to park on arrival

Good srvice

Team were very friendly, kept me posted with all progress and any issues. Teesside team are a credit to your business.

Everyone is pleasant and my car is ready on time.

Each time I went to the showroom I was made to feel very welcome, friendly and informative staff.I especially liked the updates that were sent to me by email once the production process had started.

We were treated as individuals not as just a number

Scheduled work completed but queries regarding this were fielded and a promise to ring me back failed to materialise.

They were helpful and explained things fairly easy

Very satisfied

They explained what had been done and then followed up with a video.

comfortable wait, nice cup of tea

Staff were pleasant, car ready as promised and staff walked me out to it in the car park

Always first class service

Polite, friendly staff who are extremely professional.

I required new brake pads and they explained exactly what this process entailed.

The man and 2 girls i dealt with were really friendly and helpful

Fast and efficient from reception to workshop and return of vehicle. This is essential and is always the same...

Work carried out to the level expected, Service Adviser Eve Lemmon was superb.

repairs carried out quickly even though it had to return the following week to replace parts that had to be ordered.Every detail was explained to me.

Excellent service as usual provided by Debbie who always looks after us and who excels in customer service.

Staff were very friendly made me feel welcome and very professional

Always friendly staff and very good at explaining what needs doing and cost.

The paperwork for the service was for our previous car, even though we had explained this.Service warning light not reset after the service, still needs resetting but finding time to pop into showroom is difficult, we shouldn't need to do this.

The car arrived as ordered (apart from the small issue discussed below) in perfect condition and on the agreed time.

Got everything I needed

Professional service

Clear and helpful feedback from the MOT. Lift to local workplace took some time with a 15 min wait but that was all.

My car was due a service as part of its TLC package. Booking my car in was very straightforward. The service was carried out quickly and I brought up a small issue with the wiper blades which was addressed and fixed without charge which I appreciated

Well organised and efficient

GOOD SALESPERSON. NOT TOO PUSHY. LISTENED TO WHAT WE WANTED.

Helpful Sales Person and good service

My sales person left the dealership and I was handed over to another, Samantha Charnock. She was fantastic and knowledgable and kept me in the loop at all times. I can’t recommend her highly enough.

Eve and Debbie were very informative & offered an excellent standard of service as always!

Pleased with interaction

Excellent care from all staff

Excellent staff on meet and greet, reception etc a well oiled machine